SHIPPING POLICY
Last Updated: February 27, 2026
We Ship Worldwide
We're proud to offer international shipping to customers around the globe, including:
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United States (all 50 states)
- Canada
- United Kingdom
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European Union (major countries)
- Australia
- New Zealand
- And many more countries worldwide
Shipping Times
All Locations (Worldwide Free Shipping):
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Processing Time: 24-48 hours maximum
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Delivery Time: 7-14 business days after processing
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Total Time: Typically 8-16 business days from order to delivery
This applies to:
- USA & Canada: 7-14 business days
- UK & Europe: 7-14 business days
- Australia & New Zealand: 7-14 business days
- Other worldwide locations: 7-14 business days
Note: Business days exclude weekends and holidays. Delivery times are estimates and may vary based on customs clearance and local carrier delays.
Processing Time
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Fast Processing: All orders are processed within 24-48 hours maximum
- You will receive a tracking number via email once your order ships
- Orders placed on weekends or holidays will be processed the next business day
Shipping Costs
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FREE worldwide shipping on all orders - no minimum purchase required
- We cover the shipping costs so you can enjoy hassle-free delivery anywhere in the world
Order Tracking
- You'll receive a tracking number via email when your order ships
- Track your order through the carrier's website using your tracking number
- Contact us at itscovehelp@gmail.com if you have tracking issues
Delivery Issues
Lost or Stolen Packages:
- If your tracking shows delivered but you didn't receive it, contact us within 48 hours
- We'll work with the carrier to resolve the issue
- We may require a police report for stolen packages
Damaged Packages:
- Inspect your package upon delivery
- Report any damage to us immediately at itscovehelp@gmail.com with photos
- We'll send a replacement or issue a refund
Wrong Address:
- Ensure your shipping address is correct before completing checkout
- We cannot be responsible for orders shipped to incorrect addresses provided by customers
- Address changes after order placement may not be possible
International Shipping & Customs
Customs, Duties & Taxes:
- International orders may be subject to customs fees, duties, and taxes depending on your country
- These charges are determined by your local customs authority and are the responsibility of the recipient
- We have no control over these charges and cannot predict what they may be
Customs Clearance:
- Delivery times may vary based on customs processing in your country
- Most orders clear customs within 1-3 business days
- If your package is held by customs, you may be contacted directly by your local postal service or customs office
Tracking International Orders:
- Your tracking number works across international postal systems
- Tracking updates may be delayed during customs clearance
- Contact us at itscovehelp@gmail.com if your tracking hasn't updated in 5+ business days
Undeliverable Packages
If a package is returned to us as undeliverable:
- We'll contact you to arrange reshipment
- Additional shipping charges may apply
- Refunds will be issued minus original shipping costs if reshipment is declined
Questions?
Contact us at itscovehelp@gmail.com for any shipping-related questions.
